Softcare® is a B-Corp based in Toronto, Canada.

Softcare® works with non-profit human services agencies that provide publicly and charitably-funded programs of healthcare and social services to people in need.

Our purpose is enabling provider agencies to deliver more client services and results, with available funding.

By increasing the impact of their services, community agencies enable more clients to depart, no longer needing the help they came for, as a result of the help they got.

In 2015, Softcare worked with five community agencies delivering child and family, mental health, social assistance and employment services. Together they received $8.6 million in funding, employing 127 practitioners, who worked with 2,915 clients.

When the agencies set out to make changes in service delivery, they each made baseline measures of their performance so that progressive results could be gauged from period to period.

The first objective is to increase the measure of effort: the care rendered by staff with their clients.

The second is to increase the measure of effect: the number of changes in client condition achieved with that effort.

The third objective is to increase the measure of impact: the number of clients departing the agency, no longer needing the help they came for, as a result of that effort.

The chart, below, shows the baseline measure of effort and the 2015 measure, which is 76% larger.

effort

The chart, below, shows the baseline measure of effect and the 2015 measure, which is 70% larger.

effect

The chart, below, shows the baseline measure of impact and the 2015 measure, which is 50% larger.

impact

Reducing the Cost of Service Results

The five agencies are increasing service performance by increasing effort, effect and impact. These changes in performance are reducing the cost of services and results with clients, by 76%, 70% and 50%, respectively.

Social Return

When funding is increased to increase services, costs increase directly and proportionately with services: $1 in new funding buys $1 in new services. Increasing service performance, on the other hand, increases the value of care provided by an agency. For example, $1 in funding may buy $1 in services before changes in performance, and $1.50 in services after change.

Social return is accrued with progressive changes in service performance. Social return is the net value of progressive increases in the value of client care, less the cost of performance change. For example, if it cost $1 to increase performance and value of care by $5, the social return would be $4.

In 2015, the five agencies working with Softcare used $8.6 million in funding to sustain their services to clients, and increased the value of their care by $3.6 million.

The table, below, shows the value of the social benefit, social investment and social return accruing, year by year, from Softcare work with five, non-profit agencies. The social return accruing from Softcare work with non-profit agencies over the past several years reached $53 million by the end of March, 2015.

benefits