Author Archives: Frank Coliviras

About Frank Coliviras

Frank Coliviras has been bridging the gap between business and technology for over 20 years. He is currently the Chief Technology Officer for Softcare, a technology company that brings solutions to human service agencies around the world.

Frank Coliviras

B-Corp Benefit Report 2015

Softcare® is a B-Corp based in Toronto, Canada.

Softcare® works with non-profit human services agencies that provide publicly and charitably-funded programs of healthcare and social services to people in need.

Our purpose is enabling provider agencies to deliver more client services and results, with available funding.

By increasing the impact of their services, community agencies enable more clients to depart, no longer needing the help they came for, as a result of the help they got.

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Measuring Service Performance

measuring-service-performance

Measuring service performance is a challenge for most human service agencies. Service performance is more than clients-served, contacts-made, sessions-conducted, or procedures-performed. Service performance is measured in progressive changes in client condition, reaching a point, specific to each client, where the client can depart service, no longer needing the help they came for.

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A New Frontier

a-new-frontier

Real Time Evaluation (RTE) is the next generation of technology for human services.

RTE yields useful service intelligence gleaned from hundreds of cases of successful clients that have obtained help, and departed, no longer needing that help.

RTE tells practitioners what the probability of success with each new client can be, by comparing them with successful clients that have departed from service.

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